FAQ's

Simply sprinkle the recommended daily amount over your dog's food. It's palatable and mixes easily with any meal.

Each Canilabs product comes with a clear feeding guide based on your dog's weight. Simply measure the recommended number of scoops according to the packaging (it's safe to approximate e.g 1.5 scoops) and sprinkle it over your dog's food daily.

Every dog is different, and the time it takes to notice changes can vary. Some owners may see improvements within the first couple of weeks, while for others it may take longer. Like all supplements, the best results come with consistent daily use, and we recommend allowing at least 60 days to get the full benefits of any Canilabs product.

CaniCalm is pre-measured in convenient scoops for simple, accurate dosing. BarkBiotic comes with a 3.5g scoop, the most popular size. For a 5g dose, just use 1.5 scoops.

Yes! For every tub of Canilabs supplements sold, we pawroudly donate 50p to UK-registered charities dedicated to dog welfare and rehoming. This helps support essential work, from rescuing and rehoming dogs to providing meals, medical care, and lifelong support for those in need.

No, the 50p donation is made by Canilabs from our profits, not added onto your order. You pay only for your product and shipping.

For the best long-term results, we recommend consistent daily use. While you may notice improvements quickly, supplements work best as part of your dog's ongoing routine.

Yes. Canilabs products are formulated to be safe and effective for dogs of all ages, from playful puppies to golden oldies. Just be sure to follow the weight-based serving guide. If your puppy is very young or your senior dog is on any medication, check with your vet first.

Even the best diets can benefit from targeted support. Premium foods provide a strong nutritional base, but Canilabs supplements deliver specific functional benefits, like gut health, calming support, or immune balance, that standard dog food alone may not cover.

Canilabs products are made with safe, natural ingredients and are generally well-tolerated. Occasionally, when introducing a new supplement, a dog may experience mild digestive changes as their system adjusts. You can try lowering the dose and increasing gradually. If symptoms persist, stop use and consult your vet.

Each product has a clear expiry date printed on the packaging. Unopened tubs typically last 12–18 months. Once opened, keep the product tightly sealed and store it in a cool, dry place away from direct sunlight.

Yes, our supplements are designed to work together for complete wellbeing. For example, Bark Biotic can be used daily alongside Cani Calm. If your dog is on medication, check with your vet before combining products.

Most dogs happily accept Canilabs powders as they're easy to mix with food. If your dog is hesitant, try blending the powder with a small amount of wet food, broth, or a favourite treat to make it more appealing.

All Canilabs supplements are produced in the UK in a facility that operates under Good Manufacturing Practices (GMP) and holds UFAS accreditation, ISO 9001 Quality Management, and HACCP feed safety standards. Every batch has full traceability from raw materials through to the finished product, ensuring safety, consistency, and quality.

Don't worry, just give the regular serving at the next mealtime. There's no need to double up. Consistency over time is what delivers the best results.

Yes, our securitainer tubs and lids are fully recyclable. Simply rinse them out once empty and place them in your household recycling bin.

Yes! Every order will receive our super strong poop bags. After all, what we put in must come out again!! This offer is subject to change, you will see the free gift in your basket and checkout.

Yes, every tub of Canilabs supplements sold contributes to the donation, so every purchase helps support dogs in need.

We will share updates about our donations and partnerships through our website and social channels, so you can see the difference your purchase is helping to make.

If you're not satisfied after using our supplement as directed for 60 days, we'll offer a free replacement tub, store credit, or a refund for the first tub purchased. Simply email support@canilabs.co.uk within 60 days of your first order to start the process. This applies only to the first purchase of each product from canilabs.co.uk and is limited to one claim per customer. Additional tubs must be returned unopened for a refund. Full T&C's here.

Supplements can take time, and results vary based on your dog's size, health, or diet. Contact us at support@canilabs.co.uk, and we'll offer personal advice to optimise use. If you're still not satisfied, we'll offer a free replacement tub, store credit, or a refund for one tub.

Bark Biotic isn't just a probiotic, it combines prebiotics, probiotics, and postbiotics for complete digestive support. This 3-in-1 approach makes it far more effective than standard probiotic-only formulas.

Yes, Bark Biotic is safe and effective for dogs of all breeds, sizes, and ages, from playful puppies to senior companions. Just follow the feeding guide based on your dog's weight.

Yes! Bark Biotic is a flavourless, easy-to-use powder that can be sprinkled on top of meals. It's loved by even the fussiest dogs.

Absolutely. By balancing gut bacteria and supporting digestive health, Bark Biotic helps reduce the bacteria that cause unpleasant odours, leading to fresher breath. Note: odour from poor dental hygiene should be addressed separately!

Yes. Both BarkBiotic and CaniCalm dog supplements are 100% vegetarian: no meat, fish, poultry, eggs, dairy, gelatin, honey, or animal by-products; no animal tissues or direct animal-derived ingredients; all ingredients are plant-sourced, mineral, microbial (yeast/bacteria), or amino acids; safe for dogs on vegetarian or flexitarian diets.

Definitely. Bark Biotic is designed to complement any diet, whether it's dry kibble, wet food, raw, or a custom plan. It can also be used safely alongside other Canilabs supplements.

It depends on your dog's size and daily serving. On average, one jar lasts around 30 days for a medium-sized dog. See our guide on the product page for the breakdown and cost per serving.

Yes, a healthy gut supports the immune system and plays a key role in skin and coat health. Many owners find that Bark Biotic helps reduce allergy symptoms and improves coat condition over time.

No, the word "Bark" is just a fun part of the name. Bark Biotic is designed to support gut health, digestion, and immunity, not behaviour. For barking or behavioural concerns, we recommend seeking advice from a qualified behaviourist.

In most cases, yes, Bark Biotic is safe to use alongside other supplements and a wide range of diets. However, if your dog is currently on medication, we always recommend checking with your vet before introducing any new supplement. Important: Bark Biotic should be avoided when your dog is taking macrolide-type antibiotics (such as erythromycin, tylosin, or clarithromycin) as these can interfere with the effectiveness of probiotics.

Store Bark Biotic in its original container, with the lid tightly sealed. Keep it in a cool, dry place, away from direct sunlight. Refrigeration is not required.

Yes, Bark Biotic is formulated for daily, long-term use. In fact, the benefits are greatest when given consistently.

Cani Calm is a natural calming supplement made with a blend of amino acids, vitamins, and soothing botanicals like passion flower and lemon balm. These ingredients work together to support relaxation, reduce stress, and promote emotional balance without sedation.

Some dogs may appear calmer within the first few days, especially in stressful situations. However, supplements work best with consistent daily use, and we recommend allowing at least 60 days for your dog to experience the full benefits of Cani Calm.

Yes, Cani Calm is safe and gentle enough for daily use. Regular use helps maintain consistent emotional balance, while occasional use can provide extra support during stressful events.

Yes. Cani Calm is made with carefully selected, all-natural ingredients including amino acids, B vitamins, and calming botanicals like lemon balm and passion flower, making it a safe, holistic option for stress support.

Cani Calm is perfect for situational stress (such as fireworks, thunderstorms, vet visits, car rides, or being left alone) as well as for ongoing emotional balance in dogs with anxiety, nervousness, restlessness, or hyperactivity.

No, unlike sedatives, Cani Calm promotes calmness without sleepiness. It helps your dog feel relaxed and focused while staying alert and active.

Yes. Cani Calm is formulated for dogs of all breeds, ages, and sizes. Simply follow the recommended serving guide for your dog’s weight. If your dog is pregnant, nursing, or on medication, consult your vet before use.

Cani Calm takes a holistic approach by combining amino acids, vitamins, and botanicals in one formula. This unique blend not only helps reduce stress but also supports focus, emotional balance, and overall wellbeing.

Cani Calm can usually be given alongside other supplements and diets. However, if your dog is taking medication, we recommend speaking with your vet before introducing any new supplement.

Cani Calm comes as an easy-to-use powder that can be sprinkled over your dog's regular food. It has a mild flavour that blends well with meals, even for fussy eaters.

Orders placed before 2 PM (Monday–Friday) are dispatched the same business day via Royal Mail Tracked 48. Orders placed on weekends or bank holidays are shipped the next working day. During busy periods, please allow 2–3 business days for dispatch.

Standard UK delivery is a flat rate of £3.99. First-time customers can receive free standard shipping with a valid promo code by subscribing to our mailing list (see T&Cs, Section 19). Orders over £45 also qualify for free shipping.

We ship using Royal Mail Tracked 48, which aims to deliver within 48 hours of dispatch. However, please allow 3–5 working days in case of courier delays.

We can ship to the United Kingdom, the Channel Islands, and a number of EU countries. Can’t find your location at checkout? Just get in touch and our team will do their best to help arrange delivery.

Yes, you'll receive an email with your Royal Mail tracking number once your order has been dispatched.

If your order hasn't arrived within 7 working days of dispatch, or if it arrives damaged, please contact us at support@canilabs.co.uk with your order number (and a photo if damaged). We'll investigate with Royal Mail and either send a replacement or issue a refund.

Orders placed before 2 PM Monday–Friday are dispatched the same day. Orders placed after this time (or on weekends/bank holidays) are shipped the next working day.

All UK orders are shipped via Royal Mail Tracked 48. You'll receive a tracking link as soon as your parcel has been dispatched.

If your parcel can't fit through the letterbox or requires a signature, Royal Mail will leave a calling card with instructions to either reschedule delivery or collect from your local depot.

We ship orders from select fulfilment points across the UK to make sure your items reach you as quickly as possible. Depending on stock levels and delivery routes, your order may be dispatched from one of our partner locations or main warehouse. Because of this, Royal Mail tracking may sometimes show different posting locations (for example, a town name or mail centre). This simply reflects where your parcel was first scanned into the Royal Mail network — it doesn't affect delivery speed or where your order was placed. All parcels are processed, packed, and shipped securely by our team, and you'll receive a tracking link once your item is on its way.

We accept all major debit and credit cards, as well as Apple Pay and Google Pay for faster checkout. All payments are processed in GBP (£) and include VAT where applicable.

Payment is taken at the time of placing your order.

Yes, all payments are processed through trusted, secure gateways. We do not store your full card details on our servers.

(Currently) We do not accept PayPal. If this changes in the future, it will be available at checkout.

We don't currently offer instalment payments. All orders must be paid in full at the time of purchase.

Yes, we reserve the right to limit orders per person or household, and to refuse or cancel any order that we suspect may be fraudulent or made by resellers.

Yes, log into your account to update your billing address or payment details at any time to ensure uninterrupted orders.

You have 14 days from receiving your order to cancel and return it under UK Consumer Contracts Regulations. Items must be unused, in their original packaging, and in resalable condition unless faulty.

Email support@canilabs.co.uk or use our Contact Us page first. We'll provide you with return instructions and the return address.

If you're returning an item because you've changed your mind, you'll need to cover the return shipping. If the item is faulty, damaged, or misdescribed, we'll provide a prepaid return label at no cost to you. For the 60-day guarantee, you cover return shipping costs for refunds unless the product is faulty (e.g., damaged or defective).

Once we receive and inspect your return, we'll process your refund within 14 days back to your original payment method.

Yes, opened perishable products cannot be returned unless they are defective.

If you're not satisfied after using our supplement as directed for 60 days, we'll offer a free replacement tub, store credit, or a refund for the first tub purchased. Simply email support@canilabs.co.uk within 60 days of your first order to start the process. This applies only to the first purchase of each product from canilabs.co.uk and is limited to one claim per customer. Additional tubs must be returned unopened for a refund. Full T&C's here.

No, original shipping costs are only refunded if the product was faulty or incorrect.

To keep our guarantee sustainable for all customers, we limit claims to one tub per customer. This allows you to try our supplement risk-free while we continue to offer high-quality products and support.

Use the product as directed on the label for the full 60 days, as supplements often take 2–4 weeks to show results. Contact us at support@canilabs.co.uk within 60 days of your first order with details of your dog’s experience (e.g., usage, results, optional photos). We’ll work with you to explore options like a free replacement tub, store credit, or a refund for the first tub purchased. This applies only to the first purchase of each product from canilabs.co.uk, with one claim per customer.

1. Contact Us: Email support@canilabs.co.uk within 60 days of your first order with details of your dog’s experience (e.g., usage, results, optional photos).

2. Discuss Options: We’ll offer free advice and suggest a free replacement tub, store credit, or a refund for the first tub purchased.

3. Return (for Refund): If you choose a refund, return the first tub purchased (or its empty packaging) within 14 days of contacting us to the address we provide. You cover return shipping unless the product is faulty. Additional tubs must be returned unopened for a refund.

4. Resolution: We’ll process your free replacement, store credit, or refund for the first tub purchased (excluding original shipping costs) within 7–10 business days of receiving any return.

No, our 60-Day Money-Back Guarantee is limited to one claim per customer, covering one tub, for purchases from canilabs.co.uk. This ensures we can offer this risk-free trial to all customers while keeping it sustainable.